A day in the life of Anna


👋🏻 Anna Rusinova
😍 Childhood dream job: Started with Dentist then to Ballerina
💼 Current role: Support Shift Lead
⏰ Works part-time / studies part-time
💙 Joined Wolt in December 2020


Tell us about your current role and what a typical work day looks like
I am one of the Support Shift Leads so that means my role is to coordinate people during the shift and ensure all the positions are covered. I’m also responsible for ensuring that there is strong communication between all the Support Associates as well as with myself. In addition, I also spend a lot of time helping the new team members, monitoring the live order maps and keeping an eye on statistics.

What has Wolt taught you that has contributed to your career development?
Wolt is my first job in a big company. So I have really learned a lot and even the silliest things such as how it all works were new for me. I’m still learning each day and taking in all the information as it comes!

What is the most challenging thing about your role? And what about most rewarding?
The most challenging thing is definitely giving constructive feedback to the Support Associates. I don’t have to do it often, but when I do, I find it quite challenging. However, we’ve recently had some trainings for the Shift Leads and it has helped me a lot to overcome this problem. The best part is that I get to share a lot more positive feedback!

Another thing would be that I am not exactly a numbers person, but it feels good to see us growing and it is always a good reward at the end of the day to know that we did a bit better today than yesterday.

What keeps you productive throughout a shift?
My colleagues – we really have the funniest team!

In your opinion, what are the core skills needed to succeed in your role? 💪🏻
Soft skills are very important, we need a lot of empathy and understanding of the psychological aspects. We have to make fast decisions under time-pressure and take responsibility for them and for the whole team.

In such a fast paced and hyper growth environment, what’s your secret to maintaining a balance between work and personal life?
I am still trying to figure things out, but as a part timer it is not really a problem. At the moment it is quite easy to manage a good balance between my work and student life, especially with the corona situation in Germany, we have all the seminars online. Plus Support operates on the weekends too, therefore I have a lot of opportunities to book my shifts on my free days, so it works pretty well.

And finally, what’s your favourite Wolt order? 🍽
It is impossible to choose! But for example Fire Tiger and Crackbuns are on the top of my list right now 🤤


So if you’re keen to find out what happens behind the scenes of one of Europe’s fastest growing start ups, come join Anna and our super cool support team! Check out our live jobs today – we can confirm there’s plenty of good laughs, awesome colleagues and plenty of good vibes 😎💙